FAQThey say that there are no new ideas in the world. While our constant flow of new product ideas tends to disprove that theory, we agree that there are very few new questions. Here then are the questions folks tend to ask most often, with the corresponding answers. Q: If you use stainless steel, why has rust occurred on my Gerber product?
A: Our products use a 100% high-grade stainless steel. Stainless steel is not completely resistant to rust, but rather is more corrosion resistant to rust. Corrosion can occur in the absence of proper maintenance. Your Gerber product should be cleaned, dried, and re-oiled periodically to inhibit rust and corrosion; this is especially true in a damp or marine environment. If your Gerber product comes in contact with any substance that you are uncertain about, it is always a good idea to wash your blade off with tap water, dry it, and apply a light coat of oil. If your Gerber product comes into contact with saltwater you must flush it with tap water immediately after use and coat it with a good quality lightweight oil. Salt water is extremely corrosive and will attack and destroy any type of steel. After cleaning, re-oil your Gerber product with a good gun oil or 3-in-1 oil. Buff stained areas with a polishing cloth or a non-metallic scouring pad.
Q: My Gerber product was lost or stolen. Will you replace it?
A: Sorry, but stolen or lost products are not covered under the warranty. Our warranty covers material and manufacturing defects.
Q: I broke a blade and would like to replace the part myself, can you send me the part I need or can I get it from a Gerber retailer?
A: For liability reasons, we do not sell or send individual blades, jaws, or bits, anything that would require disassembly of the product, through the mail. Our products are designed to be disassembled by our factory-trained personnel only. Repaired tools are reassembled by our personnel to ensure the most optimum tool performance. Attempting to disassemble your Gerber product yourself could result in lost components, compromise tool functionality and void the warranty.
Q: I own a Gerber Multi-Plier and want a different blade installed in place of another part, can this be done?
A: Each model of Multi-Plier contains a group of tools that are designed to meet the needs of a vast array of interests and needs. We cannot substitute different blades or tools from one model to another.
Q: Why so many different types of knives?
A: We produce a wide variety of knives so that you have options for locating the right knife for the right job. It's important to ensure that you have the knife that fits the job, as well as your hand.
Q: What's the best all-purpose knife?
A: This is dependant on your personal preference. Whether you like a fine edge or serrated edge knife or a clip knife or a folding sheath knife; it really comes down to what feels best in your hand.
Q: What's the difference between the blade types?
A: The difference is the shape of the blade. Our encyclopedia describes the various types that we manufacture.
Q: Should I oil my blade?
A: Yes. Oiling the blade, especially after use in wet conditions will help in reducing the risk of rust. Your knife can be rinsed in clear tap water to remove most of the debris. If you still see dirt or grime in the grooves, handles, etc, use a q-tip or soft brush. Make sure to dry the tool completely than apply the oil. Stained areas can usually be buffed out using a polishing cloth or non-metallic scouring pad.
Q: Can I put the sheath in the washing machine?
A: If your sheath does get dirty, we recommend that you hand wash it with warm, soapy water. Rinse it well and make sure it is completely dry before placing your knife, tools, light, etc back in it.
|
Gerber Legendary Blades, a division of Fiskars Brands, Inc., ©2009
Login
Home
